Referral Q&A
As a member of Community Health Plan, you have access to a number of health improvement tools as well as exceptional service from people who care about your well–being. Activity and nutrition are the two major components in achieving and maintaining a healthy lifestyle. That’s why Community Health Plan offers Wellness Connections, a health improvement program, to all of its employer groups.
Exceptional Service
Community Health Plan offers personalized, timely customer service. When you call our Customer Service Department, you can expect prompt attention by a trained professional who is well versed in all aspects of Community Health Plan benefits.
Customer Service
Available by phone: 8 a.m. – 5 p.m., Monday – Friday
(816) 271-1247 (option 2)
(800) 990-9247 (option 2)
If you call after hours and leave a message, one of our representatives will return your call on the next business day.
Heartland Health Business Plaza (HHBP)
137 North Belt Highway
St. Joseph, MO 64506
HHBP entry hours: 8 a.m. – 4:30 p.m.
Contact Customer Service if you:
- Have a question about a claim or bill.
- Lose your member identification card.
- Want to change your primary care provider (PCP).
- Move or change your name.
- Have a change in family status.
- Have a question about a provider.
- Want to know if a service is covered.
- Have a problem or concern about your plan.
Members with Routine Vision benefits through Vision Service Plan (VSP) can locate a VSP doctor and find details about Routine Vision benefits.
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